Is Your Community Manager Set-up for Success?
Community managers have to wear many hats. They also have to juggle many tasks simultaneously while other tasks keep getting tossed into the fold. It’s challenging work and it takes a well-rounded and dynamic individual to truly succeed in the position.
What makes a community manager successful?
Community managers need support. Support from their management company, the Boards of Directors they serve and the vendors working in the communities they manage. Successful management is all about teamwork. Everyone must be working in tandem towards the common goals of the community.
A community manager needs continuous support from the community management company who employs them. They need access to continuing education and training. They also need readily available access to higher-level executives and managers to mentor, train and lead them. Oftentimes executives are so busy putting out fires or managing communities themselves, community managers don’t have the access they need to be successful. The result is a community manager being forced to figure out solutions all by themselves. Solutions, which may or may not put the management company or the community at risk. Therefore, it is imperative that community managers have the accessible support necessary from their executive leadership team if they are to succeed in this challenging position.
Another key component to a community manager’s success is their working relationship with their Board of Directors. In order for a community manager to succeed, the Board of Directors should clearly communicate their expectations to the management company and their community manager. Once the expectations are determined, the community manager will be able to better meet the needs of the Board of Directors and will ultimately be set-up for success.
The final component to a community manager’s success is having strong vendor relationships. A community manager is only as successful as the vendors servicing their communities. A community manager needs to work with the Board of Directors in selecting the right vendor partners who have the skill and experience to best serve the community. An appropriate vendor partner is one that is reliable, sufficiently licensed and insured and accessible. One who can respond quickly to emergencies and is equally committed to ensuring the community’s goals are achieved. A community manager is ultimately responsible for setting the vendors up for success and should clearly communicate the expectations of the Board of Directors to the vendor partners. With clear communication of expectations, everyone, including the vendor partners, will be successful in achieving the client’s expectations.
Community managers need support and teamwork from multiple parties if they are to thrive in this very demanding position. They need supportive leadership from the management company who employs them. They need the Board of Directors they serve to clearly communicate their expectations. They also need to select the right vendor partners who are equally committed to achieving the goals of the community. With everyone working together as a team, the management company, the community, the vendors and the community manager will all be set up for great success!
Tru-Star Management Solutions is the management partner who will illuminate the path to your success! Call us today at 602.358.0220 or visit us at www.trustarmgmt.com to learn more about our superior management solutions.