As a Board of Directors, you are tasked with protecting the investments you and your members have made in the community association you serve. This is a great responsibility and to truly be successful, you need a community management firm that is fully engaged and working diligently with you to improve your community.
When a management company is fully engaged, they are proactive. You will see new items being placed on your board meeting agendas that the manager initiated. You will also see the manager promptly moving through their action items. Your manager will be accessible and responsive. They will bring things to your attention, for example, areas needing improvement or potential liability risks. You won’t have to wonder where your manager is or what they are doing, because you will know by the great service and communication that you are receiving.
If your community is struggling financially, your management company should be presenting ideas to turn your financial situation around, and alternate funding mechanisms to your attention. Your management company should be analyzing your community contracts and making recommendations as to where you could achieve potential cost savings. They should be doing this proactively out of diligence and care versus reactively. The bottom line is, you want and need to have a management partner who you know is looking out for your community’s best interest all the time!
If you are finding that you may not be receiving the best service, maybe it’s time to reevaluate your management agreement? Sometimes when a management company has been on an account a long time, they get a little too comfortable and their service begins to slide. Although they are probably not doing a terrible job, you begin to see that there is a definite opportunity for improvement. If your management company has fallen into this state of complacency and stagnation, maybe it’s time to shop the marketplace? By doing so, you will surely get your current management company fully engaged again and you may also learn that you aren’t receiving the best value for your management dollars.
The Board of Directors has the duty to protect property values. With this large responsibility, it is important that you have a proactive management partner that you can trust and count on. The right management partner will provide responsive and consistent service and will always be looking for ways to enhance and add value to your community and the lifestyle of your residents.
About Tru-Star Management Solutions
Tru-Star Management Solutions is a full-service, boutique HOA management firm specializing in providing high level, personal service to Arizona’s beautiful community associations. The company’s personal approach to superior management, as well as the years of experience of their talented community management team are key differentiators for the firm. For more information, visit www.trustarmgmt.com.